SoVerNet---Account Types for UVM Affiliates

Welcome! We are pleased to make the following types of Internet access accounts available to UVM affiliates who need remote, off-campus connections. Please don't hesitate to call or email us should questions arise (877 877-2120; sales@sover.net ).

Personal High-Speed Access (PHSA)

Personal High-Speed Access-Basic and Personal High-Speed Access-Plus are G.Lite flavors of Asymmetric Digital Subscriber Line (ADSL). ADSL provides downstream and upstream speeds that are at different, asymmetric, rates. These accounts are suitable for most home and small business users. Note that as a client-only service, web servers, mail servers, and other enterprise functions are not available with PHSA. If your needs include such activities, our Business High-Speed Access accounts offer the perfect solution, and include other features not available with PHSA. As with other DSL technologies, our PHSA products are sensitive to distance and qualifying depends on your distance from the local telephone company’s central office.

These accounts, like our other broadband accounts, are not available via an online signup form, as your line needs to be qualified relative to its ability to carry the service. Call today, we can tell you if it's available in your area, ascertain within a few minutes whether your lines will qualify for it, and answer any questions you may have.

PHSA-basic and PHSA+ are designed specifically for the residential/home-office user who wants a full-time connection at speeds faster than currently available via a 56k modem. Internet sharing is an option for multiple computers sharing a PHSA connection, but is not something we can provide technical support for. As this is a home-based service, we will be happy to assist you in getting one computer online, but any additional Internet sharing remains your responsibility.

PHSA accounts include:

One dynamic, non-routable, IP Address
Primary email address with 10MB of space
WebMail
Browser-accessible Account Management Tools
Spam Controls & Virus Filtering
Up to $15-worth of free optional features

Pricing: Fees include the cost of the circuit/line.

PHSA-Basic—Speeds up to 2000k downstream/256k upstream

Setup: $100
Monthly: $37.44

PHSA-Plus—Speeds up to 2000k downstream/256k upstream; includes separate dialup access for remote or backup use, also includes 2 free hours per month of National Roaming access

Setup: $100
Monthly: $50

PHSA Modems

These accounts require G.Lite/ADSL modems which will be compatible with our network. We have ADSL-compatible modem available for purchase. Note that this equipment list may change as we are always testing new modems and looking for the best option to offer. Don’t hesitate to ask if there are other, recently added, modem options available.

Modem ships with an “Installation Kit” which includes the modem, AC-adapter (if used); RJ-11 phone cord; USB &/or RJ-45 Ethernet cable (USB for PC machines only); phone-line filters; and instructions. Feel free to contact us with any questions of a general technical nature. Cost of unit: $92 (+ tax)

To Signup—contact us for available specials, line testing, and other details. (877 877-2120; sales@sover.net)

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INTERMITTENT DIALUP ACCOUNTS

Intermittent Dialups are our most popular accounts. They are reliable, can be accessed by local numbers throughout Vermont and most of the US, and thery are very inexpensive. Our regular Dialups are available to UVM affiliates at a 20% discount when paid for by on a monthly basis (ACH/EFT only) or 33% discount when electing to prepay 8 months (gets 12 months of service; pay by check, credit card, ACH). Our Dial-Only Accounts, normally not available as stand-alone accounts, are being made available to UVM affiliates. They carry no discount, and may be paid for on a monthly (ACH only) or 12-month basis (ACH/check/money-order).

Accounts include:

Speeds up to 56k (x2/V.90/V.92) , 64k ISDN (single channel);
Primary email address with 10MB of space
WebMail
Online Account Management Tools
2 free hours per month of National Roaming access

A number of Additional Services are available for adding-on to dialups, one of the most popular being the Dialup Accelerator which is great for those who travel or are beyond the reach of DSL.

Our normal dialup rates start at $20/month.

Single-User Account

A basic package of services suitable for individuals and families. Included in this package are the above features, plus up to $15-worth of free optional features.

Payment Options:

Monthly: save 20%, pay by ACH or credit card, $16
Prepay: 8 months, get 12 months, save over 33%; pay by credit card, check, or ACH ($160)

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Multi-User Account

This package meets the needs of many small businesses or organizations, "power users," and families with a need for more than one access at a time. Included in this package are the features above plus up to $45-worth of free optional features.

Payment Options:

Monthly: save 20%; pay by credit card, ACH; $40
8-Month prepay: save over 33% discount; 12 months of service; $400 (check/credit card/ACH)

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Dial-Only Account

If all you want is dialup access without the features of our regular dialup accounts, this is the account for you. Accounts include:

One email address with 10 MB of space;
Speeds up to 56k (x2/V.90/V.92)
2 hours per month National Roaming access
WebMail
Spam Controls & Virus Filters
Online Account Tools

Payment Options:

Monthly: $12 (ACH);
Annual prepay: $144 (check/money order/ACH)

Our "Additional Services" are not available for adding on to Dial-Only accounts (with the exception of the Dialup Accelerator, National Roaming-300, and more email space).

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Full-Time Single- and Dual-Channel Dialup Accounts

Suitable for those who need to maintain a persistent, rather than intermittent, dialup connection, yet do not need the robustness, higher bandwidth, and 24/7 monitoring of a Dedicated Account.

Single-Channel Dialup

Speeds up to 64k;
Setup: $150.00 (waived with 12-month contract);
Payment Options:
Monthly: $125;

Dual-Channel Dialup

Speeds up to 128k;
Setup: $150.00 (waived with 12-month contract);
Payment Options:
Monthly: $160.00;

More than 2 channels, with higher speed connections, are available—ask for more info.

To Signup—contact us (877 877-2120; sales@sover.net)

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MONITORED BROADBAND ACCOUNTS

These accounts are structured for those who need a full-time, dedicated, high-speed connection to the Internet. All dedicated accounts include a separate Multi-User Dialup Account and all that comes with it as described above, 24/7 monitoring, and routable IP addresses as reasonably necessary to route the network.

Dedicated accounts involve two different types of costs: port, and circuit. The port cost is for the bandwidth used for the transmission of data across our system. The circuit cost is for the physical circuit that must be installed at your location for your equipment to plug into.

Business High-Speed Access (BHSA)

Our Business High-Speed Access is based on Symmetric Digital Subscriber Line (SDSL), a modem technology that transforms ordinary copper lines into digital lines allowing high-speed Internet access delivered at great savings. This service can replace the more expensive, traditional Frame Relay and Point-to-Point T1’s currently in use. Download and upload speeds are the same, starting at 416k and continuing up to 1568k.

The speed that a DSL line can handle is very sensitive to distance from our POP. Typically, this service can only be offered to an outer perimeter of 2-3 miles from each of our SDSL capable POP locations.

As with any “always-on” Internet connection, security issues should be considered since these types of connections are more prone to hacking attempts than dialup connections. For a stand-alone workstation, we advise that you 'un-share' everything on your computer while connected to an SDSL modem. An SDSL router can be configured to provide a greater level of security than with the SDSL modem. Still, additional security, such as a personal firewall, might be well considered.

When connecting a LAN via SDSL, as with any other dedicated connection, we recommend that you speak with a Network Security Consultant to be sure that your questions are answered before connecting with SDSL. In some cases it may be necessary to implement a firewall or other protective measures between the LAN and the Internet.

Our BHSA accounts are suitable for running enterprise functions such as mail or web servers. At this time, we do not provide consulting for networks, so you'll want to be sure you have a qualified network professional onboard to help you with internal set ups.

All BHSA accounts include separate Dialup Access, capable of sustaining 2 simultaneous logins, or a 128k ISDN dual-channel connection, and 2 free hours of National Roaming access. This can be particularly useful when remote access is needed.

Pricing: Payable by check, credit card, or electronic funds transfer (ACH/EFT). Monthly fees depend on the account speed-level, and include cost of the line. Contact us for specific pricing, depending on the speed.

Set up for all the regular BHSA accounts is $400
Several speed levels are available, 468k to 1568k

We also have an IDSL product that will provide 144k DSL access over fiber.

Modem/Routers We offer two pre-configured pieces of equipment for purchase or rent.

SDSL Modem—$240/purchase; $20.99/month rent.
SDSL Router—$499/purchase; $43.64/month rent. An option for customers who wish to connect multiple computers to their BHSA circuit.

To Signup—give us a call to set up line testing and get details on service levels. (877 877-2120; sales@sover.net)

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Point-to-Point
“Point-to-Point” is a dedicated connection using a non-switched private circuit. The pricing is mileage sensitive because the connection is a direct physical line from us to the customer. Point-to-Point circuits are available into our Bellows Falls and Burlington POPs.

Accounts include 24/7 monitoring, a separate Multi-User Dialup Account for secondary or remote access.

These accounts are quoted on an individual basis. Please contact our Sales Team for a consultation and a quote specific to your needs. (877) 877-2120 or sales@sover.net

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ADDITIONAL SERVICES

We offer a variety of add-on services which can be purchased for adding functionality to, or increasing capacity of, your account. Fees are added to your main account and paid for in the same fashion as that account, with any available discounts applied.

Click here to see currently available Additional Services.

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ROAMING ACCESS

We provide you with 2 ways to access your account while vacationing or on the road: Roaming and Remote Dial-In. Each has it's own niche, but they supplement each other nicely.

Note: with either service, be sure to return your dialer to a local 7-digit SoVerNet access number when you return so you don't pay long distance or Remote Dial-In charges!

National Roaming
(Note: Use of Roaming numbers requires changes to your dialer set up. Read through the info below and click the setup links to see what needs to be done.)
Two hours per month of National Roaming are included with all our base login accounts! We have 12,000 numbers across the country for just about all of the lower 48 and Hawaii (Iowa is pending, as is Alaska). There is no need to take the time to sign up for it and wait for it to be added—it's right there, ready to go when you are! If you run over the 2-hour allotment, there will be a $7 charge that month—an email notice of the charge due will be emailed to the primary account name. Note: the 2 free hours are shared by the primary account and all email-only subaccounts.

If there's any chance you'll run over the included 2 hours, National Roaming-300 is available, for up to 300 hours per-month of access, as an Additional Service. The charge is a flat $5 per-month regardless of how much access time is used. Add it and forget the clock (at least, for 300 hours)!

Before you can use a Roaming number you need to make changes to your dialer's number and login settings so you can be authenticated when dialing in. Some localities require only a 7-digit number for local as (as in Vermont) others may need 10 digits (area code + 7 digits), still others want a full 11-digit number whether local or LD (1 + area code + number). We've provided a local check procedure for you as well, so you can see if a number in any specific spot is considered to be a local call, regardless of number of digits required for dialing it.

Roaming SETUP | Roaming NUMBERS
National Roaming-300: Additional Services form

Remote Dial-in
For long-distance access where there is no Roaming number available, or for those who move around a lot and don't want to fuss with constantly changing access numbers, we offer a Remote Dial-In Service via an 888 number. Travelers can take advantage of this dial-in number to access SoVerNet from anywhere in the continental US or Canada. The cost of Remote Dial-In service is $.11/minute, billed in full-minute increments, with a minimum charge of $1.00 if the service is used during the month. Payment will be by the method currently selected for payment of your Internet service account. Confirmation of the charges will be emailed to your main SoVerNet account each month. When you sign up, your confirmation will include the 888 number to be used.

Remote Dial-In: Remote Dial-in Form | call: (877) 877-2120, press 4
email: accounts@sover.net
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