Welcome! If your’s is a brand new Internet account, follow the “Connection Setups” and “Dialup Number” links below to set up your dialer for SoVerNet. The “All About Email” link leads to email settings and your Spam Controls. You can access WebEmail directly using the Webmail link in the Subscriber menu at the top of every page, or in the box on various pages, usually in the upper right corner as seen here. Often, the same box will have direct links to other account tools as well. Other links below will lead you to additional information about the features and options of your new Internet or telephone account.
WHAT’S INCLUDED?—Included in your account are these basic features:
- Dialup &/or DSL access
- Primary Email Account with 10MB of mail-server space
- Spam Controls
- Virus Filtering
- Online Account Tools
Each account includes a selection of features from which you may choose $15-
or $45-worth of options with which to customize your account. Single-User Dialups,
Residential DSL (“PHSA–Plus” or “PHSA–Basic”), and Small-Business Accounts
include the $15-range; Multi-User Dialups, Full-Time Dialups, Business DSL
and up include the $45-range. You may drop features in order to add others
more useful to you while remaining under the free inclusion limit. If you exceed
the account’s free limit, but still wish to add the feature(s), the monthly charge is simply added
on. All fees in excess of the pre-determined level are subject to discounting
according to whatever bundle discount you may have in place. Give us a call
if the choices perplex you, we are more than happy to help you decide what
best fits your needs, at the best price.
feature options: Intermittent
PHSA (dialup features for PHSA-Plus only) | BHSA
for more overall account info: Intermittent
Dialup Accounts | Full-time
Dialup | PHSA | BHSA
more on: Web/Hosting, FTP/SQL space, mapping, & Virtual Web Address | top
VACATION MODE—Vacationers can put Personal High-Speed Access and residential phone service accounts into a temporarily inactive state at reduced monthly rates. Note that with PHSA-Plus’s included Dialup Access & National Roaming capability, you might find it more convenient to use them than to deactivate your PHSA-Plus account (see “Roaming”). The minimum Vacation Mode period is 1 full calendar month, maximum is 6 months in any 12-month period. When suspended:
- Email is disabled;
- Stored email & web files are removed, so be sure to download all files from the servers;
- Phone and Calling Features are disabled; 911 is still active;
- Any additional phone directory listing continues to bill at normal rate;
- Subscriber line charges will continue to bill normally, except in the case of stand-alone residential DSL (PHSA)
- A Bundle’s discount is suspended during the Vacation Mode period, while the reduced rate is in effect;
- A Bundle’s term-of-service & discount will be extended by an amount of time equal to the Vacation period.
To ensure retention of your username, or if you wish to have email access while away, consider the following options:
- Open an “Only-Email” account—arriving mail is passed through spam & virus filters; email account continues to function normally (read/compose/reply/etc), but access must be via another provider account; SoVerNet’s WebMail is usable.
- Place “Vacation Forwarding” on your inactive email account—incoming mail is forwarded without passing through spam/virus filters; responding/sending must be through the forward-to account; no SoVerNet WebMail
Fees | top
ANTI-VIRUS PROTECTION—It is essential these days that you take responsibility for protecting your machine from infiltration by the malicious code proliferating throughout the Internet (“worms,” “Trojan Horses,” or “viruses”). These bugs are designed to sneak in via email, file downloads, visiting a website, or just by exploiting an online weakness in your operating system. The majority of these nasties are aimed at Windows users—Mac users have a few, but not nearly as many. The only defenses are:
- anti-virus software installed on your machine and regularly updated
- the regular updating of your operating system software as patches, written to close various system loopholes, become available.
Links for anti-viral software, and other anti-virus information may be found on our website on our Anti-Virus page. NOTE: spreading viruses can subject your account to suspension; continual reinfection can subject your account to termination—per our Acceptable Use Policy.
You can choose how you wish to deal with email that our server-level anti-virus filters tag as suspect. Use the “Advanced Options” page of the Spam Controls, and scroll down to option numbers 15 & 16. Read the details about these, and the other options in the Controls, in our Spam FAQ. Note that the server-level filters won’t snare everything, and will provide no protection against worms & viruses delivered via websites, file downloads, CDs or other means.
Anti-Virus page | Acceptable Use Policy | Spam FAQ | Spam Controls
SPAM CONTROLS—Spam filtering is on by default. There are 2 other levels of filtering available, as well as an Opt-out feature, on the first page of our Spam Controls. The “Advanced Options” page has several user-configurable settings for spam filtering, and a couple of options you can set for our server-level anti-virus filters. Read about the various options, including how to setup your Accept and Reject Address Lists, in our Spam FAQ. No system is 100% accurate, so we advise that you set the Controls to allow you to check messages before they are deleted so you don't lose something important.
We also recommend that you use your regular email software’s built-in filtering abilities to further sort your mail to catch unwanted mail that slips through. This 2-pronged approach works best because your email client can be set to look for words in the body while the server filters generally work with the header and Subject: line information. Details on setting up your email’s filtering options, and info on using the Spam Controls, may be found in the Spam Control FAQ. The FAQ also has some additional resources for reporting & tracking spammers, as well as links to anti-spam software.
Spam FAQ | Spam Control Login | Eudora filtering rules | Outlook filtering rules
SPAM BLOCKING SERVICES—If you choose to use one of the services that sends a verification request to each sender, we advise you to add certain SoVerNet administrative email addresses to your acceptable list as we cannot respond to each verification request we get.
To be sure that you receive announcements we send that may contain info affecting your account, to receive email responses from support, for anything affecting the use of your Internet access through SoVerNet, you should be sure to add the following email addresses to your acceptable senders list: email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, email@example.com, firstname.lastname@example.org. These addresses should take care of just about any communication we would initiate, or respond to your inquiry from.
For some reviews of anti-spam software and links to software packages, see the Spam FAQ
ADDITIONAL EMAIL ACCOUNTS—All accounts come with
the option for multiple “Email-only” accounts. The choice of how
many is entirely up to you. As long as the total of all user-selectable features
remains at or under the cap for your account type, there is no additional charge.
If you wish to add email accounts beyond the account cap, the monthly fee
of $1.50 each is simply added on, subject to any discount in place. Email-onlies
require the username & password of the primary account for logging on, but have their own separate email name & password
for accessing mail. Email-only users can access some of the online Account Tools (change password, etc) by logging into the Tools interface with their email username & password.
Dept. | configure
email software for multiple accounts
EMAIL FORWARDING—You can set up forwarding yourself via the WebMail interface. Just login with your username and password and look for "Forwarding" under the Options menu. When you wish to remove forwarding, login and turn it off. Mail arriving before forwarding begins will not be forwarded, so give your account a last download after forwarding is set to be sure nothing’s left waiting. Note that forwarded mail bypasses our server-level spam and virus filters, so you’ll need something setup on the receiving account.
set up or remove email forwarding | see Vacation Mode
With WebMail, you can read, compose, reply to, forward, and delete messages. You can save drafts of messages, and copies of sent mail, and you can set all incoming mail to forward elsewhere. Note that forwarding all incoming mail to another account causes the mail to be sent on before it can pass through our spam & virus filters—it never reaches your Inbox—so those functions will need to be enabled on the receiving account. Messages in your Inbox have been spam/virus checked and can be manually forwarded elsewhere. SquirrelMail includes an addressbook, and a “Vacation Response” message option. Attachments sent via SqirrelMail have an 8MB limit, so you may need to Zip or Stuff larger files, or send them via your normal email software program.
Mail will be kept in your Inbox until you download it to your desktop email client. If too much accumulates, and your 10MB limit is reached, new mail will be bounced back to the sender until you delete stored mail or add more storage space. Note that messages in your Drafts folder, Sent Mail folder, and Spam folder also take up storage space. Those folders should regularly be emptied (move any you wish to keep to the Inbox folder for downloading via your regular email software, or forward elsewhere). In terms of any important drafts, sent mail, or received mail that you store in WebMail folders, note that you are responsible for maintaining any backup copies you might need—we do not guarantee the availability of files for restoration from server backups.
The Spam folder is automatically emptied once a day, on a first-in/first-out basis; depending on when you check it, you may find it temporarily contains more mail than the level you set in the Spam Controls. Spam filtering is on by default, so you should check the Controls and the folder to be sure legitimate mail is not being deleted as spam. You can accept the default settings, or click the “Advanced” button and set to your preferences; there is also an “Accept/Reject” list option to which you may add addresses to always accept or reject. Filters typically require tweaking periodically in order to keep up with spammers’ efforts to by-pass them. Our server-level filters are periodically tweaked for this reason, and you’ll often note an increase in spam as the filters relearn the updated rules.
more info: the Spam FAQ § | Spam Controls Login §